Operations Rescue Audit
Identify bottlenecks, duplicated effort, unclear ownership and reporting gaps—then turn them into a prioritised action plan.
- Workflow and responsibility review
- Risk and bottleneck map
- 30-day improvement roadmap
OPERATIONS CONSULTING · CUSTOM SYSTEMS · WORKFLOW AUTOMATION
Clearer operations. Workable systems.
Based in Yerevan, Armenia, I help professional services teams, nonprofits and growing businesses improve how work gets done. I design clearer workflows and build practical CRM, invoicing and reporting tools, with remote delivery worldwide.
Personal expertise. A registered UK company for company engagements: HIOPS UK LIMITED.
15+years’ international experience
9years managing London B2B clients
Yerevanavailable for remote engagements
Workflow improvement
Client onboarding
Custom CRM systems
Programme operations
Reporting systems
Process documentation
HOW I CAN HELP
Operational support that produces something useful.
Every engagement is designed around a concrete output: a clearer process, a usable management tool, stronger reporting or a better client journey.
Custom Systems, CRM & Automation
Design and build browser tools that connect clients, tasks, documents and reporting around your team’s workflow.
- Private CRM and operations tools
- Invoicing and reporting workflows
- Practical automation and handover
Client & Programme Delivery
Create repeatable onboarding, documentation and reporting processes that work across clients, partners, donors and internal teams.
- Onboarding workflow and SOPs
- Programme and donor reporting
- Implementation coordination
BASED IN YEREVAN
Operations consulting in Armenia, built around the work you actually do.
From client handovers to programme reporting, I help teams find the source of delays and put clear processes and usable tools in place. Start with one workflow and a practical outcome.
SELECTED WORK
Recent work. Practical systems.
From a private invoicing tool to an operations CRM and an email review console: examples of turning everyday work into usable systems. Each case study explains what was built and where human review or further integration is needed.
New illustrations use sample content. Private workspaces and client records remain private.
CLIENT & TEAM OPERATIONS
Operations CRM & Task Management
A shared workspace for business records, task ownership, decisions, next actions and daily priorities.
Built · private workspaceRead the case study
FINANCE ADMINISTRATION
Private Invoicing Workspace
Editable invoices, saved clients, sequential numbering, monthly drafts and branded PDF exports in one private browser tool.
Built · private workspaceRead the case study
EMAIL & REPORTING
Email Review & Reporting
A private review console that turns mailbox exports into review queues, draft preparation, work allocations and daily reports.
Built · review consoleRead the case studyExplore the full collection
Also discover inventory and order management, classroom scheduling, and bilingual learning tools.
REAL CAREER EXPERIENCE · ANONYMISED
Programme operations across complex stakeholder environments
International programme delivery involving budgets, procurement, reporting, partners, public institutions and communities—supported by senior government and humanitarian coordination experience in Artsakh.
ABOUT HAGOP
Commercial discipline. Public-service judgement. Human-centred delivery.
I’m Hagop Ipdjian, an Armenian Cypriot based in Yerevan. I help professional services teams, growing businesses and nonprofits make complex work easier to coordinate, from client handovers to reporting and programme delivery.
I grew up in Cyprus, studied law at Kingston University and spent nine years working with business clients in London across accounting, audit, compliance and restructuring services. I later moved to Artsakh, where I held senior advisory and humanitarian coordination roles during a period of extraordinary pressure. Today I lead programmes at the Tufenkian Foundation.
That path shaped how I work: listen to the people doing the job, clarify who owns what and build practical systems that hold up in everyday use. I work in English and Armenian with teams in Armenia and abroad. You can read more about my public-service background in my Diaspora Office profile.
My recent work brings that experience into practical digital tools: private CRM workspaces, repeatable invoicing and email review systems that keep the next action clear.
Programmes Director
Tufenkian Foundation · Programme delivery, partnerships, budgets, procurement and reporting.
Government & Humanitarian Coordination
Senior advisory and coordination responsibilities in Artsakh during sustained operational pressure.
B2B Client Management in London
Accounting, audit, statutory compliance, legal operations and corporate restructuring services.
Practical systems
Custom browser tools, CRM workflows, invoicing systems, Excel and Google Sheets, reporting and practical automation.
LET’S MAKE THE WORK CLEARER
Have a process that feels harder than it should?
Tell me what is getting stuck. I will help you define the practical next step.
hagop@hagopipdjian.com
Yerevan, Armenia · Working remotely worldwide